FAQ
Our FAQ page provides clear answers to the most common questions about our products, ordering process, customisation, delivery, and policies. It is designed to help you find information quickly and confidently.
Frequently asked questions
How doI order a Nikah Certificate?
- Select your preferred design.
- Complete the personalisation details on the order form for your chosen Nikah Certificate.
- Click on "Add to Cart."
- Proceed to checkout to complete your order.
Once your order is successfully placed, you will receive an order confirmation email containing the details you provided for your Nikah Certificate.
Please review all information carefully to ensure its accuracy. If you notice any
discrepancies or need to make changes, kindly contact us at info@arabesqdesigns.com.
What should I do with my Nikah Certificate?
The Nikah Certificate should be signed by the groom, bride, wali, witnesses, and the officiant (if required) on the day of the Nikah. It serves as a significant record of this momentous occasion, capturing the date of your marriage, any agreed-upon conditions, and relevant Quranic verses.
Our Nikah Certificates are designed to be more than just a formal document, they
make for an elegant piece of art. You may choose to frame it and display it in your home as a cherished keepsake and reminder of your special day.
What forms of payment do you accept?
We accept a wide range of payment methods, including Visa, MasterCard,AmericanExpress, Apple Pay, Google Pay, and PayPal.
How long does it take to receive my contract?
Once your order is placed, the processing time is typically between 4-6 days. After processing is complete, the estimated delivery times are as follows:
- United Kingdom: 1-2 days
- Europe: 7-9 days.
- USA & Canada: 2-3 weeks
- Australia: 2-3 weeks
- Rest of the World: 2-4 weeks
Please note that shipments to certain countries may take up to 30 business days.
For further details, please refer to our Shipping and Delivery Policy.
What are the shipping options?
UK
Standard Delivery: 2-4 working days
Tracked 24: 1-2 working days
Next day delivery: 1 day guaranteed by 1pm
Europe:
Standard Delivery: 7-9 working days
USA,Canada & Australia:
Standard
Delivery: 9-12 working days
Expedited
Delivery: 3-5 working days
Rest of the world:
Standard Delivery: 12-16 working days
Expedited Delivery: 5-7 working days
We ship worldwide with tracking information provided for all our deliveries.
Does the certificate include a frame or pen?
We offer bundle options where you can purchase Nikah Certificates with matching frames and pens together.
Frames and pens can be purchased separately under the "Frames" and
"Nikah Pens" sections on our website.
Our Nikah Certificates are available in standard sizes such as A4 and A3, so you
may also choose to purchase a frame from another retailer that fits these dimensions.
Do Ineed to include Mahr?
Including Mahr in your Nikah Certificate is entirely optional. We can add it to the
certificate if you wish. Alternatively, you may choose to leave it out and
retain the certificate as a cherished keepsake. The decision is yours. If you want to include a phrase about Mahr please mention this in the additional notes and we can include a short phrase in similar to the phrases included in our other Nikah certificates.
CanI add the city and location on the Nikah Certificate?
Yes, the city and location can be included on your Nikah Certificate. Simply provide
the relevant details during the personalisation process, and we will ensure
they are incorporated.
Do I need a Nikah Certificate for my Nikah?
While a Nikah Certificate is not a requirement for the Nikah itself, it adds a
meaningful and memorable touch to the occasion. The signing of the certificate
by all parties involved is a beautiful moment to capture. Our Nikah Certificates are cherished by couples worldwide and are often kept as a special keepsake or framed as a decorative piece of art.
It is important to note that while our Nikah Certificates hold Islamic validity as
Muslim marriage contracts, they are not official government documents. It remains your responsibility to complete the formal registration of your marriage with the appropriate local government authorities.
What if I need to make a change to my order after it has been placed?
If you need to make any changes to your order, please contact us as soon as possible via email at info@arabesqdesigns.com. We will do our best to accommodate any changes or corrections, provided the order has not yet been processed.
Once the Nikah Certificate has been produced, we will be unable to make further changes. In such cases, a new certificate would need to be purchased for an additional fee.
WillI receive a preview of my certificate?
Previews and drafts are available upon request. To receive a preview, please indicate "preview required" in the additional notes section of the order form before placing your order. You may also email us at info@arabesqdesigns.com to
request a preview. We will then send a preview via email for your review and approval.
Timeline for Previews:
- If you request a preview,
you can expect to receive it via email within 2-4 business days. - For orders with additional
customisations, the preview will be sent within 3-5 business days. - If further edits are needed, a revised preview will be sent within 1-2 business days.
Once you approve the final version, please allow an additional 2-3 business days for the creation of your certificate before it is dispatched for shipping.
Please note that requesting a preview may extend the processing time, especially if further revisions are required. It is important to respond promptly to our emails to avoid delays, or to arrange expedited shipping if necessary.
There is a maximum of 5 preview requests, after this we will charge for additional design charge at £8 per further changes and previews.
The Nikah Certificate displayed on your website does not have the signatories I need?
The certificates shown on our website are for display purposes only. If you require additional signatories or specific information, simply provide the details when placing your order, and we will ensure they are included.
If you feel there is insufficient space on the certificate for additional information,
such as extra signature fields, surnames, or location details, rest assured we
can accommodate these requests. We specialise in customising certificates and
can design the layout to meet your requirements.
Please note, however, that adding too much content may result in a smaller font size and adjustments to the overall layout, which may slightly alter the appearance of the certificate.
What type of paper do you use?
Our certificates are printed on premium luxury cardstock, renowned for its use by
fine artists and creatives worldwide. We offer three types of high-quality
card, each with a unique texture, to give the certificate an elegant and premium feel.
What customisation options are available?
Our free standard customisation package includes the following:
- Font changes for the names and any other text
- Selection of an alternative calligraphy style for a Quranic verse (from our existing Nikah certificate options)
For additional design customisations, we charge a £8 design fee, which covers:
- Changing the Quranic verse
- Altering the content and layout of the certificate
- Modifying the Nikah border
Please note that we do not offer coluor changes for our Nikah certificates.
There is a limit of 5 rounds of edits for the customisation of your Nikah certificate. Any further revisions beyond this will incur an additional charge of £8 per round.
What type of ink do you use?
We use ultra high-quality, archival grade aqueous pigment based inks, specially formulated for precise color reproduction and long lasting durability. These inks are designed to ensure vibrant, accurate colours and superior print quality.
How do I request customised changes?
To request customised changes, please provide the details in the "Additional
Notes" section of the order form. We will review your request to determine which customisation package applies. If the requested changes incur an additional fee, we will contact you via email to inform you of the costs.
You may provide images and screenshots of your requirements via email: info@arabesqdesigns.com
I don’t know the Islamic date for my Nikah, what should I do?
If you are unsure of the Islamic date when completing the order form, you may leave it
blank. We will fill it in for you using our reference sources.
How will I receive my Nikah Certificate?
Your Nikah Certificate will be carefully packaged in a durable package, reinforced with sturdy grey boards to protect it from any damage, creases, or bends during transit. The certificate will be placed in a clear cellophane sleeve to safeguard it from dust and scratches.
When do I sign the contract?
Typically, most couples hand over the marriage certificate to the officiant at the start of the ceremony, allowing for the signing of all necessary documents in unison. You have the choice to follow this tradition or alternatively sign the certificate towards the end of the ceremony.
If you've selected the option for only the bride and groom to sign, you can choose
to do so at your convenience. Many couples have chosen to sign their certificates during receptions or even at anniversary celebrations.
What should I do if I receive my order damaged?
If your order arrives damaged, please contact us within 5 business days of receipt. Kindly provide photos of the damage along with your order number. We will assess the situation and arrange for a prompt replacement if qualified to do so. You can reach us at info@arabesqdesigns.com.
Ineed to cancel my order, will I receive a refund?
Personalised or customised orders are non-refundable. Once your order has been shipped, we do not offer refunds, returns, or exchanges.
There is a free cancellation period of one hour after placing your order. After this one hour window, a cancellation fee of £10 will be deducted from the total refund to cover the cost of processing the order.
If your order arrives defective or is lost during transit, please contact us at info@arabesqdesigns.com. Please note that we are not responsible for any loss, delays, or damage incurred while the order is in transit.
Refunds, returns, exchanges, or replacements will not be accepted in cases where the customer has made an error, such as misspelled words, incorrect dates, or other mistakes on the order.
Can I change the fonts on my Nikah Certificate?
Yes, we offer the option to change the fonts on your Nikah nama to your preferred style.
For the best results, please provide the font name or share reference images to help us ensure your desired look.
CanI add or remove signature boxes in my Nikah Certificate design?
Yes, for most of our designs, we can accommodate the addition or removal of
signature boxes to suit your preferences. However, please note that certain designs may look better with a balanced number of signature boxes, and adding too many may result in a crowded appearance. We recommend keeping the layout in mind to ensure an aesthetically pleasing design.
CanI get the Nikah Certificate translated into my language?
Yes, we can accommodate translations. Please provide all translations clearly and
accurately on the order form. Be sure to review the content of your chosen
Nikah Certificate and include the translation for each section so that we can incorporate it into your certificate.
If there is a limit on characters at checkout for your translation please email it to us on info@arabesqdesigns.com.
Please make sure you provide all the translation for all the content you want translated for your Nikah certificate. Therefore ensure you check the design of the Nikah certirfictae and base the translation on this for us.